1. Information We Collect

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We collect information that you voluntarily provide when you:

• submit a quote request through our website
• contact us by phone, SMS, email or social media
• book work with us
• provide details needed for quoting or invoicing

This may include:

• name
• phone number
• email address
• job site address
• type of work required
• site access details
• underground services information
• business name / ABN (if applicable)
• any other information needed to quote or complete the job

We also collect basic website analytics through services such as Google Analytics and Wix website tools (e.g., pages visited, device type, general location).

 

2. How We Use Your Information

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We use the information you provide to:

• respond to enquiries and provide quotes
• schedule work and communicate about job details
• send booking confirmations, job updates, or SMS reminders
• issue invoices and manage payments
• maintain business records
• improve our website and customer service

We do not sell or share your information for marketing.

 

3. How We Store and Protect Your Information

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Your information is stored securely through our email, SMS, accounting, and website systems.

We take reasonable steps to protect your information from:

• unauthorised access
• loss or misuse
• accidental disclosure

However, no method of online transmission is completely secure, so we cannot guarantee absolute security.

 

4. Disclosure to Third Parties

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We may share information with trusted service providers that help us operate our business, such as:

• accounting and invoicing platforms
• website hosting providers (Wix)
• analytics services (Google)
• SMS/email communication tools
• debt recovery services (only if required)

These providers may store information on secure servers in Australia or overseas.

We do not share personal information unless needed to provide our services or required by law.

 

5. Access and Correction

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You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate.

To request this, contact us at:
info@camrickearthworks.com

 

6. Cookies & Website Tracking

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Our website may use cookies, pixels or similar tools to improve user experience and track website performance.

You can disable cookies in your browser settings at any time.

 

7. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@camrickearthworks.com
Address: Oxenford QLD 4210

 

8. Changes to This Policy

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We may update this Privacy Policy occasionally.
The latest version will always be available on our website.